Terms and Conditions

For Cruise Excursions
We will adapt excursions based on your Cruise Schedule.
For your acknowledge:
-Pick-up will be arranged 0,30 hour later estimated cruise dock;
-Drop-off to the port will be set 1 hour before cruise departure. 

MEETING:
Our staff will be pleased to meet & greet you at the Docking Pier or at the reception of your hotel. 

DRIVER ESCORT INFORMATION:
We customized any excursions using a Driver-Escort. A Driver Escort is a chauffeur specialized to drive you around our amazing island. He is able to provide basic historical information, he can show you the main highlights … he is knowledgeable and he has an umbrella of information. Our Driver Escort will take care to give adequate time at all stops and to accommodate special requests when possible, he will assure that your experience in Sicily will be both memorable and enjoyable.
THE DRIVER ESCORT IS NOT A LICENSED TOURIST GUIDE  (Licensed Tourist Guide: are the only professionals — with a Regional license — permitted to conduct visits and tours in all sites and museums within a city) and he cannot escort you inside the monuments because this is not allowed by Italian Rules. In case you need a Licensed Local Guide you must pay a surcharge and we will arrange for Licensed Guide to meet you directly on the spot.

LICENSED LOCAL GUIDE (Service is available on request)
Our excursions don’t include Licensed Local Guide. We are able to book this service on request, subject to availability.

CANCELLATION POLICY:
-Total refund up to 15 working days before arrival
-25% of total amount won’t be refunded from 14 to 10 days before arrival
-50% of total amount won’t be refunded from 9 to 6 days before arrival
-75% of total amount won’t be refunded from 5 to 3 days before arrival
-100% of total amount won’t be refunded from 2 to the day of the services or after (No refund for no show)
IMPORTANT: in case the cruise won’t dock to the port for any reason, we will refund you in total.

Things to note:
The itineraries proposed in our page are just an example and include the highlights; please feel free to customize them  to suit your travel needs , asking us a private tour .

Payment options:

  • Cash payment on the day:the payment will be made cash (Euro currency) at the end of the day, directly to your driver. During the booking procedure you will provide your credit card details just to guarantee your booking (no charge will be made). If you need to get some cash from an ATM, please let your driver knows before the end of the service.
  • Payment by credit card at time of booking: If you want you can pay by credit card but the  payment must be made at the time of booking because drivers cannot accept credit card payments on the day. Please advise us at the time of reservation. Credit card payment suppose a 4% commission to add to the excursion price

Please note: for shore excursions we highly recommend the cash payment option, because in case your ship will not dock in port due to weather conditions, itinerary change, etc. you don’t need to pay the bank fees necessary to refund you the total pre-paid amount.